Performing Software Downloads
  • 29 Aug 2022
  • 4 Minutes to read
  • Contributors
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Performing Software Downloads

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Please ensure the batches are settled in the terminal prior to performing any downloads.

Performing a Partial Download

For the Ingenico iCT220, iCT250, iWL220, and iWL250 (connected to the base with an ethernet connection):

  • Press #
  • Press 4 Maintenance
  • Press 1 Download
  • Press 2 Start Download
  • Press 1Software/ Param
    • Canadian merchants may see an additional screen after Start Download, in this case, press 1 Software/Param to begin the download

If you are having trouble completing this download, please give us a call at 877-643-5246 or e-mail us at help@helcim.com.

Performing a Maintenance Download

The maintenance download allows you to download updated features and parameters for your terminal.

For High-Speed Ethernet

  • Press #
  • Press 4 Maintenance
  • Press 1 Download
  • Press 1 Setup
  • Scroll download and highlight "IP/Eth", press the green OK
  • Select SSL "Yes", press the green OK
  • Select "PROFILE" for CAN and "INGESTATE" for US, press the green OK
  • The IP address to the server should already be present. Make sure the IP address is 198.203.192.141, press the green OK
  • The Port should already be present, press the green OK
  • The TMS Identifier should already be present, press the green OK
    • If you have a new TMS Identifier press the YELLOW key to remove the current number, enter in your new TMS identifier and press the green OK
  • Select Protect Download "Off", press the green OK(US ONLY).
    • CAN SOFTWARE NR 0 , press the green
  • "Print Param. Receipt?", press the green OK(US ONLY)
    • CAN Start Download
  • Press 2Start Download
    • Canadian merchants may see an additional screen after Start Download, in this case, press 1 Software/Param to begin the download

For terminal connected via dial-up (Phone Line)

  • Press #
  • Press 4 Maintenance
  • Press 1 Download
  • Press 1 Setup
  • Scroll download and highlight "Modem", press the green OK
  • Select PSTN, press the green OK
  • The phone number should already be present, press the green OK
  • The TMS Identifier should already be present, press the green OK
    • If you have a new TMS Identifier press the YELLOW key to remove the current number, enter in your new TMS identifier and press the green OK
  • Select Protect Download "Off", press the green OK(US ONLY).
    • CAN SOFTWARE NR 0 , press the green
  • "Print Param. Receipt?", press the red button
    • CAN Start Download
  • Press 2Start Download
    • Canadian merchants may see an additional screen after Start Download, in this case, press 1 Software/Param to begin the download

The machine will now download and install its new parameters (can take a few minutes). Once completed, it will restart automatically. If the terminal asks to create an Admin user:

  • Admin name (enter 1)
  • Admin password (see your manual for Admin Password)

The machine is now ready to be used.

Performing a Partial Download - iWL250 3G

iWL250 3G Only
These instructions are for the Ingenico iWL250 with only a cellular connection available.

To perform the partial download

  • Press #
  • Press 4 Maintenance
  • Press 1 Download
  • Press 1 Setup
  • Press 2 Wireless
  • SSL -> ON
  • Enter Host URL/IP -> Press Green OK key
  • Enter Host Port -> Press Green OK key
  • Enter Wireless APN ->Press Green OK key
  • Enter Login -> Press Green OK key
  • Enter Password -> Press Green OK key
  • Enter TMS Identifier -> Press Green OKkey.
    • Change this number if advised by the Helcim team by pressing the Yellow key and then enter the new number and Press Green OK key.
  • Enter Software NR -> Press Green OK key
  • Press 2 - Start Download
  • Press 1- Software/Param
    • Canadian merchants may see an additional screen after Start Download, in this case, press 1 Software/Param to begin the download
      If you are having trouble completing this download, please give us a call at 877-643-5246 or e-mail us at help@helcim.com.

Additional Instructions for the Entrust Download

If you are completing the Entrust Download, you will have to complete the EMV keyload at this point. Please continue on to the key load instructions listed below.

  • Press .,#* key
  • Input your admin code (default is 1234567F) and press Enter - if you have created your own admin code, please enter that now
  • Press 8 Host Management
  • Press 1 EMV Public Key Load to access the EMV Public Key Load menu (For some Canadian merchants, this may be listed as option # 2, in this case please be sure you're selecting the option that says EMV PUBLIC KEY LOAD)
  • Press 1 EMV Public Key Load
  • Terminal will communicate out, displaying "Receiving, Connecting, Receiving" until Key Load is complete
  • Once complete, terminal will display "Download Successful Press Enter"
  • Press Enter
  • Press Cancel until ELAVON appears on display

Performing a Full Download

The maintenance download allows you to download updated features and parameters for your terminal.

For High-Speed Ethernet

  • Press F enter password (see Merchant Manual)
  • Press 0 Telium Manager
  • Press 3 Initialization
  • Press 1 Parameters
  • Select Date and Time
  • Select Date (verify the date is correct)
  • Select Date and Time again
  • Select Time (verify time is correct)
  • Select T.M.S
  • Scroll download and highlight "IP/Eth", press the green OK
  • SSL-PKIV1, press the green OK
  • Select "PROFILE" for CAN , select "INGESTATE" for US press the green OK
  • The IP address to the server should already be present and should be 198.203.192.141 press the green OK
  • The Port should already be present, and should be 439, press the green OK
  • The TMS Identifier should already be present unless given a new one, press the green OK
  • Select Protect Download "Off", press the green OK

For terminal connected via dial-up (Phone Line)

  • Press F enter password (see Merchant Manual)
  • Press 0 Telium Manager
  • Press 3 Initialization
  • Press 1 Parameters
  • Select T.M.S (Scroll up with the arrow key)
  • Select Modem
  • Select PSTN
  • Call Number shown, just select green yes
  • TMS Identifier PRESS THE YELLOW BACK KEY TO ERASE THE CURRENT ONE AND PUT IN YOUR NEW TMS NUMBER FOR THE SPECIFIC LOCATION
  • Select Protect Download "Off", press the green OK

Go back to Elavon screen by pressing the red button a few times

  • Press F enter password (see Merchant Manual)
  • Press 0 Telium Manager
  • Press 2 Evolution
  • Press 2 Remote Load
  • Software NR, press green OK